If you are going here to deliver a "sample", those paying for and relying on your sperm donation will be thankful for the sterile, serious nature of the process and for the sterile nature of the facility--much like when you go for surgery, you want the best surgeon, not necessarily the nicest one. information for his account. Glassdoor gives you an inside look at what it's like to work at Fairfax Cryobank, including salaries, reviews, office photos, and more. If no reason is received your complaint will be closed Administratively Resolved] 2 other reviews that are not currently recommended, Austin Area Obstetrics, Gynecology, and Fertility. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. I’m trying to decide on purchasing 2 vials for IVF and I only have until Tuesday to make a decision... My wife and I used fairfax cryobank in 2017. Regards, Description: Sperm Banks, Cryogenics, Laboratories - Medical, Address: 1944 Lexington Ave N, Saint Paul, Minnesota, United States, 55113-6401, Add contact information for Fairfax Cryobank, Sharing is caring!

Thanks! I have the paperwork stating it would be deliverd by 7am for $545! Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. [redacted]. I just recently went in to freeze my sperm for later use and had a great experience. If no reason is received your complaint will be closed Administratively Resolved] Clearly, there is a pattern here with poor quality and not which one should expect from a licensed Cryobank. Overall, we have had to refund or replace just Grow your business.   soon. misinformation that was provided in the "Customer's Statement of the

Since our initial response last week, we received and have processed the destruction as [redacted] has requested and in order to provide the superior service that our clients have come to expect and we strive to provide at all time, we have removed the past three months storage fees that were previously posted to his account. [redacted] personally on Friday, July 5th, as I wanted to personally touch base and apologize for her experience and interaction with this most recent purchase. of those vials from our own inventory and it had 17.7 million TMC. Response: that month.

clinic. declined when we attempted to bill him. remedies set forth in the contract. I am rejecting this response because: I haven't seen the $100 credited yet. interested in donor 4871 and donor 5773 and donor 5763 anyone used any of these donors and been successful? • Our labs, policies, procedures and protocols are inspected regularly by the FDA and the American Association of Tissue Banks. We have the records to prove it. over 3 million” TMC is simply not supported by the evidence produced by her own  Complaint: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If you do a quick internet search you will find multiple websites where customers similar to myself who used Fairfax reported the same issues with their vials and horrible customer service and issues with getting refunds. We stand by our words and deeds, and are not persuaded that we should accede to these threats and demandsfor additional cashpayments. Claim your business to immediately update business information, respond to reviews, and more! 3015 Williams Dr #110, Ste 110, Fairfax, VA 22031. We enter into those agreements with the expectation that our costs are limited 5 stars all the way - glad to be a part of this clinic and glad to finally doing something for myself to feel better. The trusted choice for donor sperm since 1986. I've spent seven years feeling like I've been ran…". complaints.   For example, the place must store them at the appropriate temperature, without mix-up, without damage, etc. We have since made a full I purchased a vial of 5451 and was wondering if anyone has purchased this donor too and been been successful. Great Customer Service! Contact the business for more information about recent service changes. Therefore, I find their response completely unsatisfactory.Regards, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. [A default letter is provided here which indicates your acceptance of the business's response. in Obstetricians & Gynecologists, Fertility. happen. U.S. Mail, written notice of non-payment from Cryogenic Laboratories, Inc. to not contemplated in her agreement with us. April's $40 storage fee, but he would still need to pay the $80 balance for Then on March 11, 2015, I personally

[redacted], I did not want that to happen. Fairfax Cryobank is operating and available to answer questions! One of the best Sperm Clinic, Healthcare business at 3015 Williams Dr #110, Fairfax VA, 22031. that level, one had 9.2 million TMC, one had 8.3 million TMC and one had 7.2 Once trained, they participate in monthly proficiency analyses and semi-annual proficiency testing of all semen evaluation parameters to ensure accuracy.

I have also personally spoken with the Client Service Representative that she spoke with, as this call should have been "bumped up," to a supervisor since she was not satisfied with her experience.

  imperative that you notify Cryogenic Laboratories, Inc. of any change in 5 Fairfax Cryobank reviews. client’s clinic, and provided her with two refunds and one free replacement, terms set forth in his agreement (Paragraph 5, Page 4), which includes the statement “It is [redacted] saw that her order would be delivered by 7AM? [redacted] called just a couple of hours prior to the Reviewer14886719 Sign in to contact user • Dec 05, 2019. This is the Fairfax Cryobank company profile. If she would allow me the opportunity, I ask that she contact me directly, at ###-###-####. I also wanted to confirm that we have already processed the refund of $100 for the rush fee she was charged for this shipment. Best,

A free inside look at company reviews and salaries posted anonymously by employees. Nothing is left to chance. Cheryl D[redacted] Our primary mission is to help our clients achieve their goals of Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. We are very sorry to hear that one of our after processing at the clinic, but our quality standard is not applicable Fairfax Cryobank offers donor sperm to clients all around the world. This place is very clinical, as you would want a company who was handling embryos or genetic material donation. We used IVF over 2 years ago and chose Fairfax as the place to house our remaining embryos. I am rejecting this response because: Sincerely,

Unfortunately, her claims suffer from a number of troubling misstatements and omissions. To the contrary, our processing protocol contains several adjustment factors that ensure that we are adding more sperm to each vial than is required to meet the quality standard.Our lab staff undergoes a rigorous training process prior to working independently with specimens. I have personally reviewed all of the email communications to and from this client, and can state categorically that we have treated her with professionalism, compassion and respect. again, according to his storage agreement, he could be sent to collections and They now contacted me for another $100 to get it there by 7am! She took affirmative steps to accept the remedies we offered her, such as providing her credit card number for refunds and sending us written instructions to rescind her purchase of the unused vial. [redacted]' account and sending him the requested form, I noticed that he had [redacted] immediately became very upset that he had an outstanding balance on This profile is powered by Birdeye.

which exceeded our contractual obligations to her. I also explained that in the original I provide prenatal care (including…, "Let me break it down for you. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Find your ideal sperm donor match today! I am just curious if anyone else has used donor #5757 without issues? Has anyone used donor 5762 ? Reviews → Fairfax Cryobank Fairfax Cryobank Reviews (8) Add a review. Choose from over 450 diverse sperm donors today. receipt of this complaint to request a form to close his account. Thank you, Please know that we are not trying to harm [redacted] Again, we are sorry that she is unhappy and wish her well. ###-###-####, Dear [redacted], Do not purchase sperm from this cryobank! Find more Sperm Clinic near Fairfax Cryobank. services we rendered. I agree with Edie, there are a lot of stupid reviews listed for Fairfax. [redacted]. I also reviewed this patients complaint and am unsure where **. his account and demanded to know how that could have happened, as he had a 97.4% of his samples have not resulted in any complaints at all. Learn more about Birdeye. I further explained that when accounts are left unpaid, vial in storage. April's storage fee, which had posted to his account a week prior to his call

Still, we accepted the analysis of this For over 30 years Fairfax Cryobank has provided the highest quality donor sperm, and sperm storage services that has led to the creation of thousands of healthy families. and April of 2015. Business   We received no response or returned mail. As noted in her submission to you, she They need to be financially responsible for quality issues not clients buying their product. Slade feels like a friend from the moment you walk in, and after doing…", "I used this place for 2 years before I switched jobs and my insurance moved me to another area. upholds his signed agreement as well.

As I mentioned in my original response, a refund of $100 has already been processed and it can take between 5-10 business days for this credit to post back to the clients credit card statement. I began my trip with a bad sinus problem that only got worse after two days in Austin. Dear **. In addition to filing a complaint with the Revdex.com, this client has contacted us by private email, demandingmoney and threatening to “file complains [sic] with the Attorney General office and the Licensing Department” and to “broadcast my experience with your Cryobank on the national TV.”  Using this same back-channel, she has asked for, receivedand acceptedthe remedies we described in our first Revdex.com response, as well as a 100% refund on the unused vial she had in storage with us. Nonetheless, we provided, and she accepted, two replacements and one refund. investigation, and are pleased to share with you our findings and response. I have spent over $5,000 and cannot get any money back from them. • There is no evidence whatsoever that we have ever intentionally produced a “low quantity vial.”  If we were going to do that, we would not promote our quality standard or offer to refund or replace vials that did not meet it. Those counts are all within the new address and immediately mailed the February 6, 2015 letter back out, to the Use RevDex to, Increase visibility and credibility of your review by.



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