Email: banks@abm.org.my, You have a positive net disposable income after meeting all your expenses, Your total debt exposure does not exceed RM2 million. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Ombudsman for Financial Services (formerly known as Financial Mediation Bureau) Client Care Unit Citibank Berhad Menara Citibank 165 Jalan Ampang 50450 Kuala Lumpur. We will not act on / respond to such instructions/queries sent via this link. The Servicemembers Civil Relief Act (SCRA) provides various protections to our US servicemembers around certain financial obligations, like credit card debt, mortgage payments and more. Contact our agents through this link https://chat.citibank.com.my/MY/WebChat/ or through the phone icon which is located on the right hand side. Compose and send us your secure mail. Tel : 603-26167766 603-26167766 / Citi is the leading global bank. www.abm.org.my ABMConnect is an avenue set up by The Association of Banks in Malaysia for consumers to clarify any doubts and verify information on conventional banking issues. For assistance or to get more information about our products and services, please utilize one of the following phone numbers: CitiBusiness Online Support 1-800-285-1709 , Option 1 For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards). At CIT Bank, the care of our customers and employees is our priority. Support. Please provide us the appropriate telephone or mobile number for us to reach out to you. 5, Jalan Bangsar Utama 1 No 4, Jalan Sultan Sulaiman Call us at 1-877-804-1082 or if outside the U.S. (call collect) 1-605-335-2222. http://mortgageprograms.citimortgage.com/military, http://relocation.citimortgage.com/military. Website: Fax : 603-26167601603-26167601 You have six months to forward your complaint to OFS from the date of our final reply. Tel : 603-22722811603-22722811 / For account information and service needs, please contact us at 1-800-248-4226, 1-800-945-0258 TDD/TTY (Banking) or 1-800-950-5114, 1-800-325-2865 TDD/TYY (Citi Cards). If we anticipate that your complaint would take longer than 14 days to be resolved, our Client Care officer will update you on the progress accordingly. SUPPORT HOURS. Monday to Friday 8:30 a.m. - 7:30 p.m. U.S. Eastern time. Tel : 603-22822280603-22822280 / SIDREC is an independent and one-stop dispute resolution service established by Securities Commission Malaysia to handle disputes related to capital market products and services. Please be advised that this site is not optimized for use with Microsoft Internet Explorer 6. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. If you feel that your complaint has not been resolved in a satisfactory manner, you may then proceed to write to: Shariffah Ilyah Syed Omar / Alawiyah AbdullahClient Care UnitCitibank BerhadMenara Citibank165 Jalan Ampang50450 Kuala Lumpur. Fax : 03-2174151503-21741515 34th Floor, UBN Tower Tel : 603-20788041603-20788041 / Email: enquiry@ofs.org.my. 50000 Kuala Lumpur. We are committed to treat your complaints seriously and resolving them as quickly and fairly as possible. Share with us your concerns / complaints about Citibank products or services here. Download the Change of Address and Contact Details Form here. Please do not send your account related instructions or queries via this link! www.akpk.org.my, Bank Negara Malaysia (BNM)PengarahJabatan LINK & Pejabat WilayahBank Negara MalaysiaPO Box 1092250929 Kuala Lumpur You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc. Website: www.ofs.org.my You can also refer to our FAQ, including information on CE credits and units, and Support Center for help online. After going through the bank's internal complaint process and you still feel that your complaint has not been resolved in a satisfactory manner, you may escalate your complaint further to the respective parties as follows: AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that: Agensi Kaunseling Dan Pengurusan Kredit (AKPK) Level 8 Maju Junction Mall1001 Jalan Sultan Ismail50250 Kuala Lumpur We will not act on / respond to such instructions/queries sent via this link. To request Servicemembers Civil Relief Act (SCRA) status. Email: info@sidrec.com.my. The Association of Banks in Malaysia Website: You can even call us collect. Fax : 603-20788004603-20788004 Please furnish us your full name, account number and/or IC number, your current contact details in your email once you have logged in or in your correspondence to us together with the specific nature of your complaint. Should you have any complaint about the service provided to you, please call, log in to email or write to us as per the details provided above. Click here for a list of Citibank branches, ATMs, atm5 and AXS locations in Singapore. Fax : 603-22823855603-22823855 We will respond to your query within three (3) business days. Menara UOA Bangsar Ombudsman for Financial Services (OFS) is an independent body set up to help settle disputes between customers and their financial institutions. Website: Tel : 1300-88-5465 1300-88-5465 / No. Check the link below to make sure that when you have to go at a moment's notice, you have the right product behind you. For confidential or account related questions: For your protection, please Log in to Citibank Online to send us your message via My Home Inbox. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Once we have received your letter, we will investigate further and endeavor to review your complaint equitably and fairly. Citi Disabled Veterans Mortgage Relief Program. Securities Industry Dispute Resolution Center (SIDREC) 10 Jalan P Ramlee Citi is recognized by clients and the world's leading financial services publications for its leadership, expertise, innovative solutions and superior client service If you're entering the military or going on active duty, let us know. 50250 Kuala Lumpur Please provide us the appropriate telephone or mobile number for us to reach out to you. Direct Bank Customer contact center. Website: Fax : 603-22721577603-22721577 Level 14 Main Block Unit A-9-1, Level 9, Tower A Mortgages: Citi Disabled Veterans Mortgage Relief Program Phone: 1-866-272-4749 Web: www.citimortgage.com Click here for a list of Citibank locations around the world. We are committed to serving you during this challenging time, however, you may experience longer than normal wait times. For any general enquiries or feedback: You can send us your enquiries, or call our CitiBusiness Service Hotline at +65-6238-8833 +65-6238-8833. Menara Takaful Malaysia The company has locations in 30 sites throughout North America and in other 45 countries of the world. 888.529.5929 OUTSIDE OF U.S. +1 305.907.3100 www.bnm.gov.myEmail: bnmtelelink@bnm.gov.my. There are many different ways you can get in touch with CitiBusiness. 59000 Kuala Lumpur. However, if you still require to speak to us, please contact us via Live Chat, login to Email or call via Citiphone Banking and provide us your full details and the concerns raised so that we can revert to you in due course. Please do not send your account related instructions or queries via this link! For submission of latest income documents: For your protection, please Login to Citibank Online and connect with us through the live chat icon which is located at the Contact Us page. Once we have received your letter, we will investigate further and endeavor to review your complaint equitably and fairly. ABMConnect: 1-300-88-99801-300-88-9980 / CitiCards is the largest consumer business within Citi. You can send us your enquiries, or call our CitiBusiness Service Hotline at +65-6238-8833+65-6238-8833. www.sidrec.com.my

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